RETURN & EXCHANGE POLICY

At Scigold, customers satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

If you have an after-sales query, please contact our customer service team.

  • Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

  • Dead On Arrival (DOA)

If you receive DOA product(s), please contact our customer service within 7 days.

1) Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.

2) Wrong or incorrect product：
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.

Tips: Please check the contents of the package carefully before signing for it.

  • 30-Day Returns & Exchanges

If you are not satisfied with your purchase, you can request a return or exchange by contacting our customer service within 30 days of the delivery date.

Note: If a return is not due to quality issues,  you will need to bear the round-trip shipping costs.

  • 6-months Warranty

Scigold offers 6-months warranty period that starts from the day you received the product.

  • Return Process

1-Please contact our customer service for the return address.
(Scigold expects packages to be returned in as original condition as possible.)

2-After you return the item, please provide the tracking number to our customer service to process the return or exchange. No return or exchange processing fees.

3-We usually process your return package within 3 to 5 business days after it arrives.

REFUND POLICY

  • Refund Process

Once we receive your return or exchange, please allow 3 to 5 business days for processing.

The refund period (after the above processing time) is as below:

Paypal account: about 48 hours

Credit card: between 7 to 14 business days

Not Covered Under Refund:
1) Products that have been misplaced or stolen

2) Products that have passed their warranty period

3) Products that with no quality problems (30 days after purchase)

4) Products received for free

5) Products repaired by third parties

6) Products damaged by improper operation (including, but not limited to, drops, extreme temperatures, water, and improper usage)